We can restore your lost account only if you meet the following requirements and do have certain information about your lost account and current account.

Below is the information we need:

From previous account : your In-game nickname + in-game payment receipt
From current account : current In-game nickname + current GEM amount

Please open a ticket in our CS page with information above.

*Account recovery is available for maximum 1 month after you lost your account.
*It will take around 1 week to restore your account.
*We are not able to restore account if any of the information is incorrect. Please check information again before you submit a ticket.